´ÜÀÏÃøÁ¤±âÁØ(measure)Àº ¾î¶² Á¦Ç°À̳ª ÇÁ·Î¼¼½ºÀÇ ÀϺΠ¼Ó¼ºÀÇ ¸éÀû, ¾ç, Ä¡¼ö, ¿ë·® ȤÀº Å©±â¿¡ ´ëÇÑ Á¤·®Àû Ç¥½ÃÀÌ´Ù.
º¹ÇÕÃøÁ¤±âÁØ(metric)°ú ´Þ¸® ´ÜÀÏ µ¥ÀÌÅÍ Á¡¼ö(a single data point)ÀÌ´Ù. ¿¹¸¦ µé¸é, "ÇѹøÀÇ °ËÅä¿¡¼ ¹ß°ßµÈ °áÇÔÀÇ ¼ö" ¿Í °°Àº °ÍÀÌ´Ù.
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ÃøÁ¤±âÁØ(measure)Àº ¿¹»ó °á°ú¿¡ ´ëÇÏ¿©¼ ¼º°ú¸¦ Æò°¡ÇÏ°í ¼ÒÅëÇϴµ¥ »ç¿ëµÇ´Â ±âÁØ(standard)ÀÌ´Ù. ÃøÁ¤±âÁصé(measures)Àº º¸Åë ¼ýÀÚ, ´Þ·¯, ÆÛ¼¾Æ® µî°ú °°ÀÌ º»·¡ Á¤·®ÀûÀÌÁö¸¸, °í°´ ¸¸Á·µµ °°Àº Á¤·®Àû Á¤º¸¸¦ ´Ù·ê ¼öµµ ÀÖ´Ù. ÃøÁ¤±âÁØÀ» º¸°íÇÏ°í ¸ð´ÏÅÍÇÏ´Â °ÍÀº Á¶Á÷À¸·Î ÇÏ¿©±Ý Àü·«ÀÇ È¿°úÀû ±¸ÇöÀ» ÇâÇÑ ÁøÇàÀ» Æò°¡Çϴµ¥ µµ¿òÀ» ÁØ´Ù
A standard used to evaluate and communicate performance against expected results. Measures are normally quantitative in nature capturing numbers, dollars, percentages, etc., but can also address qualitative information such as customer satisfaction. Reporting and monitoring measures help an organisation gauge progress toward effective implementation of strategy.
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